Personal information we collect

Information you provide to us. Personal information you may provide to us through the Service or otherwise, includes:

Account data including identifiers, such as, for example, your name, email address, phone number, postal address, driver’s license number, username, user avatar, preferences (including preferred trip locations), and trip data; classification information, such as, for example, age, race, ethnicity, gender, and military/veteran status; and any other information that you add to or is associated with your account profile or mobile application.

Communications we exchange when you contact us with questions, feedback, for support or otherwise, which may include recordings of customer support calls where permitted by law.

Marketing data, such as your preferences for receiving communications about our products, services, activities and events, information you provide in response to our marketing communications, and information you provide when participating in our events or surveys.

Inferential data derived from personal information used to generate information about likely preferences or other characteristics about you.

Other information we may collect which is not specifically listed here but compatible with collection and use as described in this Privacy Policy or as otherwise disclosed at time of collection.

Cookies and similar technologies that may identify you. Like many online services, we use following technologies:

Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating analytics and online advertising.

Local storage technologies, like HTML5 and Flash, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.

Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

Software development kits, or SDKs, which are used to incorporate third party computer code into our mobile application that allows our third-party service providers or advertising partners to collect user data directly from the mobile application for a variety of purposes, including, for example, providing us with analytics regarding the use of the mobile application and add features or functionality to the mobile application.

Analytics and other tools that provide information on how you navigate through and use our Service.

How we use your personal information

We use your personal information for following purposes or as otherwise described at time we collect your personal information:

Service delivery. We use your personal information to: provide, operate, and improve the Service and our business;verify your identity; establish and maintain your user profile on the Service; enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;enable personalization of your service account, such as creating quick access to recent pickup locations, accessibility needs, destinations or retail locations for orders, or allowing users to track favorite places;automatic payment in connection with using the Service;communicate with you about the Service, including by sending ride or delivery status updates, announcements, updates, security alerts, and support and administrative messages; understand your needs and interests, and personalize your experience with the Service and our communications; provide support for the Service, and monitor and improve our customer support responses and processes; andrespond to your requests, questions, and feedback.

Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business. This helps us to improve and enhance the safety, security, and accessibility of the Service and develop new features and products. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes data personally identifiable to you. We may use this anonymous data and disclose it to third parties for lawful business purposes, including, for example, analyzing and improving the Service and promoting our business.

Marketing. We may send you LINGAN EXPO-related or other direct marketing communications as permitted by law. You may opt-out of our marketing communications as described in the Opt-out of marketing section below.

Compliance and protection. We may use your personal information to: comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government agencies; protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); audit our internal processes for compliance with legal and contractual requirements and internal policies; enforce the terms and conditions that govern the Service; and prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks, identity theft, and vehicle accidents.

Retention. We generally retain personal information to fulfill various obligations and for business purposes. Obligations can include, for example, satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. Business purposes can include, for example, retaining personal information that is reasonably necessary to manage our operations, to manage your relationship with us, to satisfy another purpose for which the personal information is collected, or to carry out a disclosed purpose that is reasonably compatible with the context in which the personal information is collected. Where personal information is used for more than one purpose, we may retain it until the purpose with which the latest period expires. To determine appropriate retention period for personal information, we may consider factors such as amount, nature, and sensitivity of your personal information, potential risk of harm from unauthorized use or disclosure of your personal information, purposes for which we process your personal information and whether we can achieve those purposes through other means, and applicable legal requirements.

When we no longer require to retain your personal information, we may either delete it, anonymize it, or isolate it from further processing.

How we disclose your personal information

We may disclose your personal information with following parties or as otherwise described in this Privacy Policy or at time of collection:

Service providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as information technology, information security, payment processing, hosting and cloud storage, customer relationship management and support, print and mail fulfillment, email delivery, advertising, marketing, data analytics, consumer research, identity verification, and vehicle technology and operations).

Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of professional services rendered.

Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

Business partners. Our research partners and other business partners.

Your choices

You have the following choices with respect to your personal information.

Access or update your information. If you have registered for an account with us, you may review and update certain account information by logging into the account.

Opt-out of marketing communications. You may opt out of marketing-related emails by following opt-out or unsubscribe instructions included in the emails, or by contacting us. You may continue to receive service-related and other non-marketing emails. If you receive text messages from us, you may opt out of receiving further text messages by replying STOP to the text messages.

Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Service, or the Service may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

Mobile geolocation data. Users of our mobile application can disable our access to their device’s precise geolocation in their mobile device settings.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” (DNT) signals to various online services. Because there is not a universally-agreed upon standard for what a company should do when it detects a DNT signal, we currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Delete your account. You can request to delete your account by contacting us or selecting Settings. When you contact us, we will respond as required by law to honor your verifiable request. In processing deletion requests, we may retain certain information associated with your account, including for the compliance and protection purposes described above or our legitimate business purposes.

Other sites and services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with those third parties. In addition, our content may be included on web pages or in mobile applications or other online services that are not associated with us. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions.

Security

We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. If you have reasons to believe that your interactions with us are not secure, please immediately contact us at dataprivacy@lgifair.com

Children

The Service is not intended for use by anyone under 18 years of age. If we learn we have unknowingly collected personal information through the Service of someone under 18 years of age without consent of their parent or guardian as required by law, we will delete it.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Service. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

How to contact us

LINGAN International Exhibition (Guangzhou) Co,.Ltd.

628 Xingang East Road, 15 FL Haizhu District, Guangzhou, China

Email: dataprivacy@lgifair.com

If you have questions about this data protection notice or this processing, please do not hesitate to contact us directly through the contact details provided above.